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WARRANTY AND RETURN

  • 45 DAY MONEY BACK GUARANTEE

    Customer satisfaction is crucial to Ominihome and we are confident that our products will exceed our customer’s expectations. However, we understand that things happen and for whatever reason, sometimes a refund is necessary. We will accept unwanted product in unused, unaltered condition with original undamaged packaging or defective product within 45 days of purchase for refund, credit or exchange.

  • HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)

    If your item has an issue, please first  Email us. Please carefully follow our warranty process to minimize any delays: 

    • 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number). 
    • 2. Tell us what steps you have already taken to resolve the issue. 
    • 3. Provide the item code indicated on the outer packaging. 
    • 4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
    • Eamil:support@ominihome.com
    • Phone: 518-608--5518